None of these rules affect your statutory rights.
Want to return a product?
We understand that sometimes, things don’t go according to plan, and you just want your money back. Don’t worry: if the product is still in its original condition, you can return it for free, provided you follow the rules below, which contain a section on the fair use of our return policy.
If you return a product for a refund within 14 days of receiving it at home or retrieving it at the pick-up point, we will refund the product in full via the payment method you used to place your order.
If you return a product for a refund 15 to 30 days after receiving it at home or retrieving it at the pick-up point, we will send you a Radio Metal gift voucher of the amount you paid for the product.
We’ll do everything we can so you can be refunded within 30 days of us receiving your returned item.
If you’d like to get a refund within the above-mentioned deadlines but are not able to return the product to us for any reason, please contact us. In this case, refund will be left to our discretion.
What if you missed the deadline?
We will not accept returned items after the allotted time mentioned above. Should you still try to return an item, we may be forced to send it back to you at your own expense.
Proof of shipment
We highly recommend asking for a proof of shipment. Our return address is:
Radio Metal 52 rue Sébastien Gryphe 69007 Lyon France
Hygiene matters a lot to us, for you and all of our customers. Therefore, some items cannot be returned and refunded.
All items must be returned in their original condition, and in their original packaging (labels included) if at all possible.
All returned items will be inspected by our team. You may of course try on the items you ordered, like you would in a store, but please do not actively wear or otherwise use them. When you try on an article of clothing, please do not use too much force or wear too much make-up, perfume, or deodorant, as these all leave marks and odors on the clothes.
If the item you wish to return has been worn, used, damaged, or if any of the instructions above have not been followed, we won’t be able to refund it and will have to send it back to you. In that case, shipment will be at your own expense. Alternatively, we reserve the right to deduce the value of the product from your refund.
Should we notice any unusual trend with regard to returns (e.g., if we suspect a customer wears the ordered items and then returns them to get a refund, or if they order then return an excessive number of items, or if they return items that they have not ordered), we may have to disable the customer’s account and any and all related accounts. If this happens to you and you think we’ve made a mistake, please contact our customer care team. We will be happy to discuss it with you.
If your account has been disabled and you need to make a valid return, please contact our customer care team. You will receive a return label, but you will have to pay the shipment fees.
Be aware that we reserve the right to take legal action against a customer who returns items they have not ordered.
14-day legal retraction period
You may cancel your order within 14 days of receiving it, by filling out the retraction form below. Please send it to firstname.lastname@example.org and return your order. You can also contact us by phone (+33 6 81 34 07 85), 24/7, from 10 a.m. to 9 p.m. You do not have to give a reason for the return if you cancel your order within 14 days of receiving your products.